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When you conduct business with us:

We will provide service through knowledgeable employees who will treat you with courtesy, dignity and respect every time you do business with us.

We will provide you with our best estimate of the time needed to complete your request and fully explain any delays.

We will clearly explain our decisions so you can understand why and how we made them and what to do if you disagree.

We will make sure our offices are safe and pleasant and our services are accessible.

When you make an appointment, we will service you within 10 minutes of the scheduled time.

When you call our 800 number, you will get through to it within 5 minutes of your first try.

If you request a new or replacement Social Security card from one of our offices, we will mail it to you within 5 working days of receiving all the information we need.

If you have an urgent need for the Social Security number, we will tell you the number within 1 working day.

And much more...